Contact Andebet
Reach our engineering, research, and product teams in Addis Ababa. We assist research institutions, humanitarian organizations, media broadcasters, and software developers across Ethiopia and East Africa.
Direct Communication Channels
Choose the department that best aligns with your inquiry for priority routing. Inquiries receive responses within 24 hours on business days.
Enterprise & Custom Models
Private cloud VPC deployments, high-volume batch pricing, and custom fidel lexicon training
[email protected]WhatsApp & Telegram
+251 928 406415Please text us on WhatsApp or Telegram rather than calling for the fastest turnaround. We typically reply within minutes during business hours.
Engineering Lab & Office
Bole Sub-City, Namibia St / Cape Verde St Intersection
Addis Ababa, Ethiopia (Postal Code 1000)
Monday – Friday: 8:30 AM – 6:00 PM (East Africa Time, UTC+3)
Critical platform monitoring runs continuously 24/7/365.
Send an Inquiry
Complete the form below to message our engineering team directly. We will route your details to the relevant specialist.
Contact & Support Policies
Service Level Agreements
All developer and enterprise inquiries receive acknowledgement within 4 business hours. Production issues on paid plans are triaged 24/7 by on-call site reliability engineers.
Confidentiality & Data Protection
Audio recordings submitted via API or dashboard are encrypted at rest using AES-256 and in transit via TLS 1.3. We do not use customer research audio to train public baseline models without explicit bilateral agreement.
Need immediate technical documentation? Review our REST API Reference or connect via our Model Context Protocol Server.